Join today

Customer Support

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With the “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage. 
Write your awesome label here.

10 Modules

Case Studies

Practical Illustrations

Review Questions

Sneak Peek Into The Courses

Write your awesome label here.

What's included?

Define customer support 

Learn different applications 

Know the different venues for customer support 

Know proper forms of documentation 

Recognize challenges of customer support 

Learning to be proactive in customer support 

Do you ever feel overwhelmed by the changing landscape of customer support? 

In today's digital age, customer support has undergone a seismic shift. No longer limited to face-to-face interactions or phone calls, it now spans the vast landscape of the internet, including websites, webchats, and mobile apps. The customer experience has evolved, and busy working professionals often find themselves unprepared to navigate this digital frontier. Are you still relying on outdated customer support methods?

1️⃣ Comprehensive Learning: Our course redefines customer support, covering various digital venues, challenges, and applications, enabling you to stay ahead in the evolving customer service landscape.

2️⃣ Proactive Approach: Learn to be proactive in customer support, anticipating customer needs, and exceeding their expectations, creating memorable and positive experiences.

3️⃣ Documentation Excellence: Master the art of proper documentation, ensuring that customer interactions are well-documented for reference and analysis.

Join Now and Revolutionize Your Customer Support Game!

Meet the instructor

WAB Lab Pte Ltd

WAB Lab was incorporated in 2017 to provide the soft skills training in areas of leadership and people management and business management for Singapore Small, Medium Enterprises (SMEs) where we innovate to co-create sales solutions with our partners, clients and business units for sustainable business growth.

In 2021, we introduced our flagship training-consultancy ecosystem and uplifted the concept of training intervention and/or post-training solution to provide customised help to enterprises in Singapore and Asia.
Patrick Jones - Course author

Frequently asked questions

I'm concerned about my busy schedule. Will this course fit into my daily routine?

Absolutely! We understand that your time is valuable, which is why our courses are designed to be flexible. The course comprises bite-sized, easily digestible lessons that you can access anytime, anywhere. You can learn at your own pace and fit the course into your work-life balance without feeling overwhelmed.

How can this course really make a difference in my career?

The impact of our online learning courses on careers is profound and has already transformed countless professionals like you. By enrolling in this course, you'll gain practical and actionable insights that will boost your confidence and equip you with the essential skills to excel in any leadership position. Our comprehensive and yet straight-to-the-point curriculum ensures you'll be well-prepared to navigate challenges and seize opportunities for career advancement.

Will this course still be relevant for me?

Absolutely! The course content and its principles are applicable to all industries and professions. Whether you're in corporate leadership, a small business owner, or aspiring to lead in any field, our course provides a solid foundation for strategic succession planning and effective leadership. The skills you gain are transferable and valuable in any career path.

How will I receive support and guidance during the course?

We are committed to your success and offer robust support throughout the course. You'll have access to our experienced instructors and a dedicated support team. Engage with fellow learners in our interactive community to share experiences, ask questions, and receive feedback. Our goal is to ensure you have all the resources you need to thrive during your learning journey.

What if I fall behind or need more time to complete the course?

We understand that unexpected situations may arise, and we want you to succeed without unnecessary stress. Our course is designed to be self-paced, so you can take as much time as you need to complete it. You'll have access to the course material even after completion, allowing you to revisit the content whenever you like. Rest assured, we are here to support you throughout your learning journey.

Get in touch now and start improving your skills to achieve high performance.

First Name
Last Name
E-mail address
Your message
Thank you!