Customer Service

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  • 10 Modules
  • Practical Illustrations
  • Case Studies
  • Review Questions
Course overview
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running.  In this workshop you will look at all types of customers and how we can serve them better and improve ourselves in the process. 

Sneak Peek Into The Courses

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What you will learn?

  • State what customer service means in relation to all your customers, both internal and external 
  • Recognize how your attitude affects customer service  
  • Identify your customers’ needs 
  • Use outstanding customer service to generate return business 
  • Build good will through in-person customer service 
  • Provide outstanding customer service over the phone  
  • Connect with customers through online tools 
  • Deal with difficult customers  

Alice MacDougall​

" If you get everybody in the company involved in customer service, not only are they “feeling the customer” but they’re also getting a feeling for what’s not working.​ "
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Lee J. Colan

" About 70% of customers’ buying decisions are based on positive human interactions with sales staff. People buy from people, not companies.​ "
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Unlock a World of Benefits with These Unique Features

1️⃣ Comprehensive Learning: Our course covers all aspects of customer service, from recognizing customer needs to dealing with challenging situations, equipping you with a versatile skill set.

2️⃣ Attitude Transformation: Learn how your attitude significantly impacts customer service and discover how to wield it as a powerful tool to exceed customer expectations.

3️⃣ Return Business Generator: Master the art of providing outstanding customer service in person, over the phone, and even through online channels, ensuring that clients keep coming back for more.

4️⃣ Difficult Customer Resolution: Gain the confidence to effectively handle difficult customers, turning potential challenges into opportunities for positive outcomes.
Meet the instructor

WAB Lab Pte Ltd

WAB Lab was incorporated in 2017 to provide the soft skills training in areas of leadership and people management and business management for Singapore Small, Medium Enterprises (SMEs) where we innovate to co-create sales solutions with our partners, clients and business units for sustainable business growth.

In 2021, we introduced our flagship training-consultancy ecosystem and uplifted the concept of training intervention and/or post-training solution to provide customised help to enterprises in Singapore and Asia.
Patrick Jones - Course author

Frequently asked questions

I'm concerned about my busy schedule. Will this course fit into my daily routine?

Absolutely! We understand that your time is valuable, which is why our courses are designed to be flexible. The course comprises bite-sized, easily digestible lessons that you can access anytime, anywhere. You can learn at your own pace and fit the course into your work-life balance without feeling overwhelmed.

How can this course really make a difference in my career?

The impact of our online learning courses on careers is profound and has already transformed countless professionals like you. By enrolling in this course, you'll gain practical and actionable insights that will boost your confidence and equip you with the essential skills to excel in any leadership position. Our comprehensive and yet straight-to-the-point curriculum ensures you'll be well-prepared to navigate challenges and seize opportunities for career advancement.

Will this course still be relevant for me?

Absolutely! The course content and its principles are applicable to all industries and professions. Whether you're in corporate leadership, a small business owner, or aspiring to lead in any field, our course provides a solid foundation for strategic succession planning and effective leadership. The skills you gain are transferable and valuable in any career path.

How will I receive support and guidance during the course?

We are committed to your success and offer robust support throughout the course. You'll have access to our experienced instructors and a dedicated support team. Engage with fellow learners in our interactive community to share experiences, ask questions, and receive feedback. Our goal is to ensure you have all the resources you need to thrive during your learning journey.

What if I fall behind or need more time to complete the course?

We understand that unexpected situations may arise, and we want you to succeed without unnecessary stress. Our course is designed to be self-paced, so you can take as much time as you need to complete it. You'll have access to the course material even after completion, allowing you to revisit the content whenever you like. Rest assured, we are here to support you throughout your learning journey.

Get in touch now and start improving your skills to achieve high performance.

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