Contact Center Training

A well-trained contact center employee can be the difference between gaining more customers and losing them. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training the staff and giving the right information that is needed to effectively assist the customer base is paramount. With our “Contact Center Training” workshop, you will discover the basic elements of being an effective employee of a contact center.
  • 10 Modules

  • Case Studies

  • Practical  Illustrations

  • Review Questions

Sneak Peek Into The Courses

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Elevate Your Contact Center Excellence

Ready to transform your customer service game? Seize the opportunity to become a Contact Center Maestro with our dynamic Contact Center Training. Enroll today and revolutionize the way you connect with customers!

In the world of customer service, excellence is not a choice; it's a necessity. Every interaction matters, and a well-trained contact center team can be the game-changer your business needs. With our exclusive "Contact Center Training" course, you'll embark on a journey to redefine customer service in ways you never thought possible.

Workshop Objectives

  • How to get management involved in training.
  • Why peer training works.
  • Manners are important.
  • How to build rapport with the callers.
  • How to deal with difficult customers.
Meet the instructor

WAB Lab Pte Ltd

WAB Lab was incorporated in 2017 to provide the soft skills training in areas of leadership and people management and business management for Singapore Small, Medium Enterprises (SMEs) where we innovate to co-create sales solutions with our partners, clients and business units for sustainable business growth.

In 2021, we introduced our flagship training-consultancy ecosystem and uplifted the concept of training intervention and/or post-training solution to provide customised help to enterprises in Singapore and Asia.
Patrick Jones - Course author

Frequently asked questions

I'm concerned about my busy schedule. Will this course fit into my daily routine?

Absolutely! We understand that your time is valuable, which is why our courses are designed to be flexible. The course comprises bite-sized, easily digestible lessons that you can access anytime, anywhere. You can learn at your own pace and fit the course into your work-life balance without feeling overwhelmed.

How can this course really make a difference in my career?

The impact of our online learning courses on careers is profound and has already transformed countless professionals like you. By enrolling in this course, you'll gain practical and actionable insights that will boost your confidence and equip you with the essential skills to excel in any leadership position. Our comprehensive and yet straight-to-the-point curriculum ensures you'll be well-prepared to navigate challenges and seize opportunities for career advancement.

Will this course still be relevant for me?

Absolutely! The course content and its principles are applicable to all industries and professions. Whether you're in corporate leadership, a small business owner, or aspiring to lead in any field, our course provides a solid foundation for strategic succession planning and effective leadership. The skills you gain are transferable and valuable in any career path.

How will I receive support and guidance during the course?

We are committed to your success and offer robust support throughout the course. You'll have access to our experienced instructors and a dedicated support team. Engage with fellow learners in our interactive community to share experiences, ask questions, and receive feedback. Our goal is to ensure you have all the resources you need to thrive during your learning journey.

What if I fall behind or need more time to complete the course?

We understand that unexpected situations may arise, and we want you to succeed without unnecessary stress. Our course is designed to be self-paced, so you can take as much time as you need to complete it. You'll have access to the course material even after completion, allowing you to revisit the content whenever you like. Rest assured, we are here to support you throughout your learning journey.

Get in touch now and start improving your skills to achieve high performance.

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