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Call Center Training

Phone skills are a highly valuable tool to have in any employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
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10 Modules

Case studies

Practical Illustrations

Review Questions

Sneak Peek Into The Courses

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Course objectives

Use proper phone etiquette
Define and understand call center strategies
Become familiar with strategies that sharpen effective communication
Identify different types of buying motivations
Create SMART Goals
Develop strategies to adapt to challenging circumstances 

Ready to Propel Your Career with Essential Call Center Skills?

If you're ready to elevate your career, boost your confidence, and become a standout professional in the dynamic world of call centers, then the "Essential Call Center Skills Mastery" course is your ticket to success.

Call Center Training Workshop

A Call Center Training Program is a structured and comprehensive initiative designed to equip individuals with the knowledge, skills, and techniques required to excel in a call center environment. This training program is specifically tailored to enhance the capabilities of professionals who engage in inbound or outbound customer interactions over the phone. 

Benefits & Features

Masterful Communication Skills: Advanced communication skills, transforming each customer interaction into a positive and memorable experience.

Comprehensive Product/Service Knowledge:: Develop an in-depth understanding of products and services, enabling participants to provide expert guidance to customers.

Real-Life Simulation Exercises: Engage in immersive simulations that replicate real-world call scenarios, providing a hands-on learning experience.

Problem-Solving and Decision-Making: Developing problem-solving skills to handle a variety of customer issues and making informed decisions in real-time.

Confidence-Boosting Techniques: Elevate your confidence and transform every call into an opportunity. Master proven techniques that not only enhance your communication skills but also boost sales, attract new customers, and retain your current clientele.

Equip Yourself – Connect with Confidence, Boost Your Career, and Redefine Success on Your Terms!

Meet the instructor

WAB Lab Pte Ltd

WAB Lab was incorporated in 2017 to provide the soft skills training in areas of leadership and people management and business management for Singapore Small, Medium Enterprises (SMEs) where we innovate to co-create sales solutions with our partners, clients and business units for sustainable business growth.

In 2021, we introduced our flagship training-consultancy ecosystem and uplifted the concept of training intervention and/or post-training solution to provide customised help to enterprises in Singapore and Asia.
Patrick Jones - Course author

Frequently asked questions

I'm concerned about my busy schedule. Will this course fit into my daily routine?

Absolutely! We understand that your time is valuable, which is why our courses are designed to be flexible. The course comprises bite-sized, easily digestible lessons that you can access anytime, anywhere. You can learn at your own pace and fit the course into your work-life balance without feeling overwhelmed.

How can this course really make a difference in my career?

The impact of our online learning courses on careers is profound and has already transformed countless professionals like you. By enrolling in this course, you'll gain practical and actionable insights that will boost your confidence and equip you with the essential skills to excel in any leadership position. Our comprehensive and yet straight-to-the-point curriculum ensures you'll be well-prepared to navigate challenges and seize opportunities for career advancement.

Will this course still be relevant for me?

Absolutely! The course content and its principles are applicable to all industries and professions. Whether you're in corporate leadership, a small business owner, or aspiring to lead in any field, our course provides a solid foundation for strategic succession planning and effective leadership. The skills you gain are transferable and valuable in any career path.

How will I receive support and guidance during the course?

We are committed to your success and offer robust support throughout the course. You'll have access to our experienced instructors and a dedicated support team. Engage with fellow learners in our interactive community to share experiences, ask questions, and receive feedback. Our goal is to ensure you have all the resources you need to thrive during your learning journey.

What if I fall behind or need more time to complete the course?

We understand that unexpected situations may arise, and we want you to succeed without unnecessary stress. Our course is designed to be self-paced, so you can take as much time as you need to complete it. You'll have access to the course material even after completion, allowing you to revisit the content whenever you like. Rest assured, we are here to support you throughout your learning journey.

Get in touch now and start improving your skills to achieve high performance.

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